On Wednesday July 28 at 14:00 ET Coral deployed a production release of version 6.13.1 which included breaking changes to the embed.js file. While we anticipated the breaking changes, our solution to ensure backwards compatibility was unexpectedly not successful, and we had to roll back the deployment. By 18:30 ET all production instances in all regions had been successfully rolled back to v6.11.1, and services were restored to operational.
If any users have reported comment streams not loading, please direct them to clear their local browser cache and refresh. If any comment stream loading issues are not resolved by clearing browser cache please reach out to us through your normal support channels.